FAQ´s
Welcome to our frequently asked questions page! Here you will find answers to the most popular questions about our products, services and shopping process. If you have additional questions, feel free to contact our support team.
1. Do you offer worldwide shipping?
Yes, regardless of where you live, we are devoted to being there at your doorstep.
2. When will my order be delivered?
All orders are estimated to be processed and then delivered around 7-12 business days after purchase.
In case of uncommon logistics issues, it may take a few more business days.
Feel safe your order is always in good hands and will make sure to be delivered safely to your address.
3. My order has yet to arrive. What options do I have?
Please shoot us an email so that we can follow up on your case and give you further details on your order.
4. How safe is my transaction?
You should feel entirely at peace. We use global secure checkouts that are encrypted to process our online payments, and we guarantee their security by not storing any of your payment information on our systems.
5. What options do I have for changing or canceling my order?
We recommend that you thoroughly review your order before submitting it. If you make a mistake, shoot us an email within 24 hours of making your payment so we can help you make the necessary changes. You will not be able to change your order once this time period has passed.
6. Why will my order be delivered in two shipments on two distinct days?
Because our warehouses are in different places and have different products, some may come before or after others.
7. My order has been tampered with.
Please accept our apologies for the inconvenience. Please send us an email with images of your order so that we may send you a replacement for free.